Terms & Conditions
Welcome to Homehealthgadgets.co.uk website. Please read these conditions carefully before using Homehealthgadgets.co.uk website. By using the Homehealthgadgets.co.uk website, you signify your agreement to be bound by these conditions.
Privacy & SecurityThese terms do not affect your statutory rights as a consumer.The information we are required to provide to you in accordance with the Consumer Protection (Distance Selling) Regulations 2000 is as follows: The Suppliers name is homehealthgadgets.co.uk and is a Trading Division of Namron Marketing whose place of business and address for correspondence is: Advantage Business Centre, 132/134 Great Ancoats Street, Manchester M4 6DE. Our email address is support@homehealthgadgets.co.ukThe goods being supplied along with price and how to pay, delivery, cost of delivery and how to cancel will be described in a confirmation email message sent to you as described in our terms & conditions. Alteration of Service & Changes to ConditionsWe reserve the right to make changes to our website, policies, and these conditions of use & sale at any time. You must ensure that, prior to placing an order you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited this web site. You will be subject to the policies and Conditions in force at the time that you use our website. unless any changes to our polices or conditions is required to be made by law or government authority. Updating Account informationIf you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible customer service which we will do via e-mail communications and telephone. We will not share your e-mail or any other personal details with any other organisations under any circumstances. The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- email address
We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at support@homehealthgadgets.co.ukReturns & Replacements All products purchased from this web site are covered by a 12 month manufacturer's warranty, (with the exception of diagnostic testing services) in relation to defective materials or workmanship from the date that they are delivered to you, under which your products may be repaired or replaced free of charge by the manufacturer. In the unlikely event that you experience a fault or defect with the products as a result of defective materials or workmanship, please contact support@homehealthgadgets.co.uk in the first instance, giving full details of your original purchase.homehealthgadgets.co.uk will then give you specific instructions where items should be returned to. We will send you free replacements provided that homehealthgadgets.co.uk have verified the fault and the goods reach homehealthgadgets.co.uk strictly within 14 calendar days from the date you notified us of the fault. The following also needs to be adhered to.
- The goods in their original packaging with all accessories and documentation.
- A completed returns document which we will send to you via e-mail
- A copy of the original invoice.
Customers in the European Union are entitled to a statutory cooling-off period of seven business days. If you wish to excercise this, in the first instance contact customer support, support@homehealthgadets.co.uk In addition to this we offer a 30 day money back guarantee. We will only issue a refund for delivery costs that were charged by us on your original invoice. Payment, Pricing & Ordering For orders within the UK, homehealthgadgets.co.uk will accept payment by way of payment cards (Visa, MasterCard, Switch, Solo, and Delta) as well as payment by cash deposit, bank transfer (BACS bill payment or CHAPS Telex Transfer). For all orders outside of the UK, for countries that homehealthgadgets.co.uk ship to, payment by way of Visa Mastercard, Switch, Solo & Delta bank transfer will be accepted. Your payment card will be debited when the order is ready to ship. In the event that the product you have ordered is temporarily out of stock, your payment card will be debited when the product is available next and is ready for delivery to you. If you do no longer wish to wait for an unavailable product, you can cancel the order for the product, in the first instance by contacting support@homehealthgadgets.co.uk or in writing (by mail or fax).homehealthgadgets.co.uk reserves the right, giving notice to you anytime before delivery, to increase the price of the products to reflect an increase in the costs to homehealthgadets.co.uk which is due to any factor beyond the control of homehealthgadgets.co.uk any change in delivery dates, quantities or specifications for the products which is requested by you, or any delay caused by any instructions by you or the failure by you to give homehealthgadgets.co.uk adequate information or instructions.We will notify you of these changes via email or telephone. All prices for goods or services are inclusive of VAT.
Ordering
When you send an order by means of the On-line store for products and/or services your order shall constitute an offer for the products and/or services you have selected. We shall not be obliged to accept your order. If we do, your order will be accepted by us by means of confirmation e-mail sent to the e-mail address provided by you. We reserve the right to decline any order for any reason, prior to the order being shipped. Delivery Delivery methods made by homehealthgadgets for orders within the mainland UK will be by registered or recorded post or courier. For international orders, by Courier Service or equivalent, which will be a trackable service.
All products and/or services displayed on this web site are subject to availability. We will advise you if a product or service is unavailable. Any dates quoted for delivery of the products are approximate only, however, we will ensure that all goods are delivered within 14 days of acceptance of your order. If goods cannot be delivered within 14 days we will tell you and agree with you when the goods will be delivered, via email or telephone.
All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods, unless the selected item/s is subject to free delivery. The price of any product is the price quoted on our web site at the time of your order. All prices quoted are inclusive of VAT. If homehealthgadgets.co.uk fails to deliver your order/products for any reason that is within homehealthgadgets.co.uk control, homehealthgadets.co.uk is accordingly liable to you, homehealthgadgets.co.uk liability shall be limited to the excess (if any) of the cost to you of similar goods to replace those not delivered over the price of the products.Risk of damage to or loss of the products shall pass to you at the time of delivery or, if you wrongfully fail to take delivery of the products at the time when homehealthgadgets.co.uk has tended delivery of the products. Goods can only be delivered to a credit/debit cardholders address unless we have agreed prior to order placement/purchase. If you have a complaint about our service, please let us know in writing to support@homehealthgadgets.co.uk. All complaints will be acknowledged within five working days. We will seek to resolve all complaints within 14 days and will keep you advised as to what is happening throughout the resolution process.On our home page we offer free delivery to all UK mainland orders only, details of delivery charges for all other locations is listed on our checkout pages.
Definitions
When you visit gadgets.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Under 18`s
homehealthgadgets.co.uk does not sell products to minors, you can only use this website if you are over the age of 18 years. "you" or "your" means the person whose order to purchase goods or services that is accepted by us,"we","our" or "us" means homehealthgadgets.co.uk"Conditions" means the Standard Terms and Conditions of sale set out in this document and (unless the context otherwise requires) may include any special terms and conditions agreed in writing between you and us.
